Manufacturing defects include circumstances where the product has broken under normal use. Sheets will not interfere with a mattress’s decompression. It is incumbent on the consumer to protect the mattress with a stain resistant pad. Please read this Limited Warranty carefully. When you place an order on Zinus.com, it typically takes 5-12 business days to reach your doorstep. In the event you encounter a manufacturing defect, please stop using this product immediately and call customer service. While we’re working on setting up quicker options in the future, we don’t quite offer expedited shipping options or date-specific delivery just yet. Zinus and our partners reserve the right to cancel or amend the giveaway and these terms and conditions without notice at any time. Hybrid technology is the best of both sleep worlds, perfect for those who want it all or want to transition from traditional spring to foam. This warranty gives you specific legal rights, and you may have other rights that vary from state to state. We strive really hard for perfection, but despite our best efforts, mistakes do happen. A footboard is not applicable for this product. Gift cards hold no monetary value, cannot be redeemed for cash, and cannot be applied to previous purchases. To learn more about buying with Affirm, please visit https://www.zinus.com/pages/financing. Be sure to ask for proof of your disposal receipt with the address and contact number of the place of disposal and/or photos of the item being retrieved from your possession, which you can then forward to firstname.lastname@example.org to begin the review process. Please feel free to submit a request and/or inquiry and we will get back to you shortly. back of cushion has velcro or zippers. to receive up to date warranty and product information. Removing the mattress cover could jeopardize that system. How long can I keep my mattress in a box? This warranty gives you specific legal rights, and you may have other rights that vary from state to state. Your new Zinus product comes with a 1 year limited warranty against manufacturing defects. Zinus warrants your mattress against defects in workmanship and materials. No sweat. In the event you encounter a manufacturing defect, please stop using this product immediately and call customer service. We want you to LOVE every Zinus purchase. Can I sleep on my Zinus mattress the first night? to receive up-to-date warranty and product information. Are your mattresses compatible with an adjustable base? Why do you use Green Tea extract in your foam? If you live in the U.S. and you purchased one of our products right here on Zinus.com, you have more than three months! Can I sleep on my Zinus mattress the first night? We know that these things can take time, so we give you 100 days upon delivery to thoroughly test your new Zinus product in the comfort of your own home. There are some organizations that will provide free pickups for large furniture disposals such as mattresses. This warranty is for manufacturing defects only and does not cover damages that result from misuse. Unfortunately, we don’t have a retail space that would allow you to come in and try out the goods. Except for the specific limitations contained herein, your topper will be replaced or you will receive a prorated refund, at our option, should your topper be found defective because of faulty workmanship or structural defects. Each prize awarded in the form of a product will be gifted “as is”, without a warranty of any kind, and without a 100-night trial. Please note, recycle fee applies to both mattresses and box springs. Here are our guidelines: You can attach a headboard to all of the Zinus SmartBases using the SmartBase headboard brackets. The original invoice is required and is the only acceptable proof of purchase, so please retain your original invoice. You may experience longer than usual response times. While it may take up to 72 hours for your mattress to fluff up to its full height, it is safe to sleep on the first night. Social media users who reside in jurisdictions that prohibit this type of giveaway are ineligible to participate. Removal of the Law Tag voids this warranty. The goal is to give the mattress a few hours before you sleep on it. You may experience longer than usual response times. Please read this Limited Warranty carefully. For decompressed mattresses and/or toppers, please reach out to us for special refund instructions. Gift cards are valid for one-time use only. The mattress cover isn’t washable, and removing it could inhibit the fire safety barrier, so please always leave the cover on. So you can get to sitting comfy even quicker! Subsequently, it may take up to 12 business days for your order to ship and for you to receive a shipment confirmation. If a heating pad or electric blanket is used with a memory foam mattress, it will void this warranty. This warranty becomes valid only after the return window of the authorized dealer expires. If you have placed your order via Zinus.com, you can cancel items or orders that haven't entered the shipping process yet by submitting a cancellation request here. In fact, many mattress manufacturers recommended you sleep on it the first night because your body heat helps to expand the foam. How long can I keep my mattress in a box? Jumping, walking and sleeping on your mattress actually helps with decompression! The warranty will be voided if the topper is not used on a mattress. Participants must be 18 years or older. Zinus 5 year limited warranty applies to all platform beds and bed frames/foundations purchased as new from an authorized retailer. Is your foam CertiPUR-US® certified? Useful Link: Customer Support Request Form. This warranty is void if the product is found to have been tampered with or misused by the purchaser beyond reasonable wear, and shall not apply if the product has been physically damaged intentionally or due to accident and/or neglect, including burns, cuts, water damage, mold, stains, or is otherwise abnormally soiled or unsanitary. Will my mattress last longer if I rotate it? If you purchased a Zinus product at any of our partner sites, then your return window and conditions are defined by that specific retailer. While it may take up to 72 hours for your mattress to fluff up to its full height, it is safe to sleep on the first night. The warranty applies only when the product has been properly used by the original purchaser. The original invoice is required and is the only acceptable proof of purchase, so please retain your original invoice. We recommend taking your mattress out immediately (why wait for wondrous sleep?). Your new Zinus product comes with a 1 year limited warranty against manufacturing defects. Refunds will be generated back to the original form of payment within 2-5 business days. Do not place the foundation on casters or risers. You also do not have to wait a full 24 hours to put on your mattress protector or topper. Will my mattress last longer if I rotate it?